1. Acceptance of Terms

By accessing or using SignovaX ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

SignovaX provides an electronic signature platform that allows users to upload PDF documents, place signature fields, and send documents to recipients for electronic signing. The Service generates audit trails to support the legal validity of signatures.

3. Account Registration

You must provide accurate and complete information when creating an account.
You are responsible for maintaining the confidentiality of your password.
You must be at least 18 years old to use the Service.
One person may not maintain more than one account.

4. Acceptable Use

You agree not to:

Upload documents containing illegal, harmful, or fraudulent content.
Use the Service to forge signatures or impersonate others.
Attempt to gain unauthorized access to the Service or other users' data.
Use automated tools to scrape, crawl, or overload the Service.
Violate any applicable laws or regulations.

5. Electronic Signatures

SignovaX provides Simple Electronic Signatures (SES) as defined under eIDAS and equivalent to signatures under the ESIGN Act (US) and UETA. These signatures are legally binding for most business documents. However:

SignovaX does not provide Advanced Electronic Signatures (AES) or Qualified Electronic Signatures (QES).
Some document types (e.g., wills, real estate transfers) may require higher levels of authentication in certain jurisdictions.
It is your responsibility to determine whether electronic signatures are appropriate for your specific use case.

6. Intellectual Property

You retain ownership of all documents you upload. By using the Service, you grant us a limited license to store, process, and transmit your documents solely for the purpose of providing the Service.

7. Pricing and Payment

The Service offers a Free plan with limited usage, and paid plans (Pro, Business) with higher limits and additional features. Regarding pricing and billing:

You will not be charged without your explicit consent.
Paid subscriptions renew automatically at the end of each billing cycle (monthly or yearly) unless cancelled.
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
New users may receive a free trial of Pro features. After the trial, your account reverts to the Free plan unless you subscribe.

8. Refunds

If you are unsatisfied with the Service, you may request a refund within 14 days of your initial purchase. Refunds are not available for renewal charges — please cancel before the renewal date. Refund requests should be sent to support@signovax.com.

9. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform maintenance or updates that temporarily affect availability. We are not liable for any losses resulting from Service downtime.

10. Limitation of Liability

To the maximum extent permitted by law, SignovaX shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Account Deletion and Data Retention

You may delete your account at any time from your profile page. We reserve the right to suspend or terminate accounts that violate these terms.

When you delete your account, the following data is permanently removed:

Your personal account information (name, email, password).
All draft documents that have not been sent for signing.
All pending documents, including those where some (but not all) signers have signed. If a document is not fully completed by all parties, it is treated as incomplete and deleted.
All saved templates and their associated files.
Your subscription and billing data within SignovaX (your payment provider may retain its own records).

The following data is retained after account deletion:

Fully completed (signed by all parties) documents and their signed PDF files.
The complete audit trail for those documents (timestamps, IP addresses, signing events).
Signer information (names, emails, signatures) associated with completed documents.
The SHA-256 integrity hash, so the document can still be verified at signovax.com/verify.

This retention is necessary to protect the legal rights of all signing parties. Each signer relied on SignovaX to preserve the evidence of their agreement. Deleting one party's account does not erase the legal record that the other parties depend on. This is permitted under GDPR Article 17(3)(e), which allows retention of data necessary for the establishment, exercise, or defense of legal claims.

Your name and email are removed from your account record upon deletion. However, signed PDF files that were already generated and distributed to other signers may still contain your name as it appeared at the time of signing.

12. Changes to Terms

We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the new terms. We will notify users of significant changes via email.

13. Governing Law

These Terms are governed by the laws of the Republic of Serbia. Any disputes shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be submitted to the competent court in Belgrade, Serbia.

14. Contact

If you have questions about these Terms, please contact us at: legal@signovax.com